Effective date: November 4, 2026. Last updated: November 4, 2026.

Shipping

Retail orders ship to street addresses in the United States. In-stock orders ship within 1 business day. Orders of $60 or more ship free by USPS Ground Advantage. Orders under $60 pay the USPS rate shown at checkout, before you pay. Defense sprays are classified as hazardous materials and ship USPS Ground Advantage only: no air or expedited service, and no P.O. boxes. Where faster shipping options appear at checkout, they apply only to items that are eligible to ship by air. We cannot ship defense sprays to New York, Massachusetts, Alaska, or Hawaii, and we cannot ship stun devices to Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, Rhode Island or Wisconsin, or to cities with their own bans, such as Philadelphia and Baltimore. Projectile launchers and projectiles do not ship to Alaska, Connecticut, Delaware, the District of Columbia, Hawaii, Massachusetts, Michigan, Minnesota, New Jersey, New York or North Carolina, or to Los Angeles or San Francisco addresses.

Free pickup in Vista: select items can be picked up free at Focal Point Academy, 1717 E. Vista Way Suite 201, Vista, CA 92084. These items say “Free pickup in Vista” on their product page, and special order items can always be picked up once they arrive. Pickup is by appointment, normally 8 AM to 4 PM, Monday to Friday. Choose “Pick up in Vista” at checkout and we’ll email you when your order is ready. If an order includes items that are not available for pickup, the whole order ships.

Sales tax

California sales tax is calculated at checkout based on your delivery address, using the rates published by the California Department of Tax and Fee Administration. Orders delivered outside California are not charged California sales tax.

Buyer eligibility

Online buyers of defense sprays and stun devices confirm they are 18 or older (ages 16 and 17 may buy civilian defense sprays in person at our Vista office only, with written parental consent; projectile launchers are 18 and over only), are legally eligible to purchase and possess these items under California law and the laws of your shipping destination, and have not been convicted of a felony or assault, and are not addicted to any narcotic drug. Defense sprays sold in California are limited to 2.5 oz per canister. Inert practice sprays contain water only and have no age limit. At checkout, buyers of age-restricted items must confirm that they are 18 or older. To arrange an in-person spray purchase for a 16- or 17-year-old, call or text (760) 670-9272; a parent must come along and give written consent.

Restricted professional items

Some items are sold only to verified professionals. Law enforcement sprays require a BSIS guard card plus a chemical agents training certificate from a BSIS-approved training facility, or a law enforcement ID. Batons require a BSIS baton permit or a peace officer ID. You upload your credential when you order, and we review it before the order ships. OC launcher rounds are not sold online: licensed private patrol operators, private investigators and uniformed patrol employees who have completed approved chemical agents training may buy them in person at our Vista office, for on duty use only (Penal Code 22835).

Returns

Unopened, unused items in original packaging may be returned within 30 days for store credit or exchange. The buyer pays return shipping unless the item arrived damaged or defective. For safety reasons, defense sprays (including inert practice sprays, since we cannot tell whether one has been used), stun devices, projectile launchers and first aid kit supplies are final sale once shipped or picked up. If an item arrives damaged or defective, contact us within 7 days and we will make it right.

Special order items

Items marked “Special order” on their product page are ordered from our distributor after you check out and ship in 7 to 12 business days. You can have them shipped, or pick them up at our Vista counter once they arrive. A $7.99 special order handling fee applies once per order, for shipping or pickup.

Unopened special order items in original packaging may be returned within 30 days for store credit or exchange, less a 25% restocking fee. Items marked final sale cannot be returned. You can cancel a special order at no charge until we place it with our distributor. Damaged or defective items are covered by the 7 day rule above.

Course cancellations

Course cancellations, rebooks and refunds follow our Course Cancellation, Rebook and Refund Policy. In short: cancel 48 hours or more before your course date for a refund, less a 10% cancellation fee; within 48 hours or if you miss class, the payment is not refunded, but you get one free rebook to use within 30 days.

Questions

Call us at (760) 670-9272. For orders, email orders@bsistraining.com. For courses, email courses@bsistraining.com. We answer as real people, usually the same day.